Returns & Refunds

We want you to love your Yura ritual. If you’re not completely happy within 60 days of receiving your order, return it to us and we’ll refund you — simple as that.

Our 60-day money-back guarantee

Skincare rewards consistency, so we give you a full 60 days from the date you receive your order to try it properly. If it isn’t right for you within that window, contact us to start a return and, once we receive the item back, we’ll process your refund.

To be eligible, the product must be returned to us. Please pack it securely so it arrives safely — we’ll share the return address once you’ve started your request.

How to request a refund

1. Email us at support@yuraskinco.com within 60 days of receiving your order.
2. Include your order number and the name you ordered under, so we can find it quickly.
3. We’ll reply with your return address and simple instructions for sending the item back.
4. Post the product back to us. Once it arrives and is checked, we’ll confirm and process your refund.

Return shipping

For change-of-mind returns under the 60-day guarantee, you cover the cost of return postage. We recommend a tracked service, as we can’t be responsible for returns lost in transit. If your item was faulty, damaged or incorrect, we cover return shipping in full — see below.

When your refund is processed

Once your returned item reaches us and is checked, approved refunds are returned to your original payment method. From there it typically takes 5–10 business days to appear on your statement, depending on your bank or card provider.

Damaged, faulty or incorrect items

If your order arrives damaged, faulty, or isn’t what you ordered, please contact us within 7 days of delivery with a photo of the item and packaging. We’ll arrange a replacement or a full refund, including all shipping both ways, at no cost to you. This is in addition to your rights under the New Zealand Consumer Guarantees Act and the Australian Consumer Law.

Items we can’t refund

• Requests made more than 60 days after your order was received.
• Items returned without first contacting us to start a return.
• Gift cards and promotional free items.
• Orders where we’re unable to verify the original purchase.

Exchanges

We keep our range focused, so we don’t offer direct exchanges. If you’d like something different, start a return under the guarantee above and place a new order whenever suits you.

Subscriptions

Subscribe & Save orders are covered by the same 60-day guarantee. You can pause, skip or cancel your subscription anytime from your account — manage upcoming orders before they renew to avoid unwanted shipments.