Privacy Policy

Yura operates this website and online store. This Privacy Policy explains how we collect, use, store and share personal information when you visit our website, place an order, create an account, contact us, sign up for marketing, leave a review, or otherwise interact with us.

By using our website or purchasing from us, you acknowledge that you have read and understood this Privacy Policy.

Personal information we collect

We may collect the following types of personal information:

• Contact information, such as your name, email address, phone number, billing address and shipping address.
• Order and transaction information, such as the products you view, add to cart or purchase, payment confirmation, delivery details, returns, refunds, exchanges and customer service history.
• Account information, if you create an account, such as your login details, saved preferences and order history.
• Customer support information, such as messages, emails, contact form submissions, photos, videos or other information you choose to send us.
• Review and feedback information, such as product reviews, testimonials, survey responses or other feedback you provide.
• Device and usage information, such as your IP address, browser type, device type, pages viewed, time spent on the website, referring pages, cart activity and similar website analytics.
• Marketing information, such as whether you have subscribed to emails or SMS messages, opened marketing messages, clicked links, or interacted with our ads.

Payment information is processed securely by our payment providers. We do not store full payment card details on our own systems.

How we collect personal information

We collect personal information directly from you when you place an order, create an account, contact us, subscribe to marketing, submit a review, or otherwise provide information to us.

We may also collect information automatically through cookies, pixels, analytics tools and similar technologies when you use our website.

We may receive information from trusted service providers who help us operate our store, process payments, fulfil orders, deliver parcels, prevent fraud, provide customer support, run marketing, analyse website performance or collect reviews.

How we use personal information

We use your personal information to:

• Process and fulfil orders.
• Confirm payments and prevent fraud.
• Arrange shipping, delivery, returns, refunds and exchanges.
• Provide customer support.
• Respond to questions, complaints or product enquiries.
• Create and manage customer accounts.
• Improve our website, products, offers and customer experience.
• Send order updates, delivery updates and service messages.
• Send marketing messages where you have opted in or where permitted by law.
• Show relevant advertising and measure the performance of our marketing.
• Collect and display product reviews or testimonials where appropriate.
• Comply with legal, tax, accounting and record-keeping obligations.
• Protect our website, business, customers and systems from misuse, fraud or unlawful activity.

Marketing communications

If you subscribe to our email or SMS marketing, we may send you updates, product offers, promotions, launch notices and other marketing messages.

You can unsubscribe from marketing emails at any time by using the unsubscribe link in our emails. You can opt out of SMS marketing by following the instructions in the message.

Even if you unsubscribe from marketing, we may still send you non-marketing messages, such as order confirmations, delivery updates, customer service replies or important account information.

Cookies and tracking technologies

We use cookies, pixels and similar technologies to operate our website, remember your preferences, improve site performance, understand how customers use our website, measure advertising performance, and show relevant marketing.

You can manage or disable cookies through your browser settings. Some parts of the website may not work properly if cookies are disabled.

Sharing personal information

We may share personal information with trusted third parties where needed to operate our business and provide our services. This may include:

• Website and ecommerce service providers.
• Payment processors.
• Fraud prevention and security providers.
• Warehousing, fulfilment and delivery partners.
• Email, SMS and customer support providers.
• Review and loyalty platforms.
• Analytics and advertising partners.
• Professional advisers, such as accountants, legal advisers or insurers.
• Regulators, government agencies or law enforcement where required by law.

We only share personal information where reasonably necessary for business, legal, security, marketing or customer service purposes.

We do not sell your personal information.

International processing and storage

Some of our service providers may store or process personal information outside New Zealand or Australia. Where this occurs, we take reasonable steps to ensure your information is handled securely and in a way that is consistent with applicable privacy laws.

Security of personal information

We take reasonable steps to protect personal information from loss, misuse, unauthorised access, disclosure, alteration or destruction.

However, no website, payment system or method of online transmission is completely secure. Please take care when sharing information online and avoid sending sensitive information through unsecured channels.

Retention of personal information

We keep personal information for as long as reasonably necessary to provide our services, manage customer relationships, comply with legal, tax and accounting obligations, resolve disputes, prevent fraud, and enforce our policies.

When personal information is no longer required, we will take reasonable steps to delete it, de-identify it, or securely store it in accordance with our legal obligations.

Accessing and correcting your information

You may contact us to request access to personal information we hold about you, or to ask us to correct information that is inaccurate, incomplete or out of date.

We may need to verify your identity before responding to a request. In some cases, we may refuse or limit a request where permitted by law, such as where information cannot be disclosed for legal, security or privacy reasons.

Deleting your information

You may ask us to delete personal information we hold about you. We will consider your request in accordance with applicable privacy laws.

Please note that we may need to keep certain information for legal, tax, accounting, fraud prevention, dispute resolution or order record purposes.

Children’s privacy

Our website and products are not intended for children. We do not knowingly collect personal information from children. If you believe a child has provided personal information to us, please contact us and we will take reasonable steps to delete it where appropriate.

Third-party links

Our website may contain links to third-party websites, platforms or services. We are not responsible for the privacy practices, content or security of those third parties. We recommend reviewing their privacy policies before providing personal information to them.

Complaints

If you have a concern about how we handle your personal information, please contact us first so we can try to resolve it.

If you are not satisfied with our response, you may be able to contact the relevant privacy authority, such as the New Zealand Office of the Privacy Commissioner or the Office of the Australian Information Commissioner.

Changes to this policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services, legal obligations or privacy practices.

The updated version will be posted on this page with the latest “Last updated” date.